Santander for Intermediaries has made three broker pledges for this year, as it aims to address some of the challenges experienced by intermediaries in the market.
The pledges include non dual pricing, a minimum of 24 hours of notice for product withdrawals and improved product transfer process.
As part of Santander’s no dual pricing pledge, brokers will always have access to the lender’s best pricing for purchase, remortgage and product transfer clients.
The pledge for a minimum of 24 hours notice for product withdrawals was made to take the pressure off brokers and clients when decisions are made short notice.
The lender suggests that a guaranteed notice period will provide confidence and assurance to recommend the lender’s products.
It also provides more time for brokers to reach out to clients who may be impacted by the product withdrawal.
Santander says as part of building a transparent and improved product transfer process it is developing new web content to outline the journey.
The lender says as part of the pledge it will help brokers identify when a client’s current deal is coming to an end and update its product maturity letters, directing clients back to their broker when their deal is due to end.
Santander UK head of homes David Morris says: “Our ambition is to make it easier than ever for our broker partners to do business with us.”
“We take the first step today, as we unveil our broker pledges, setting out exactly how we plan to help relieve common frustrations for intermediaries.”
“But it doesn’t stop here. We will continue to review our processes and listen to our broker community throughout 2025 to identify ways in which we can develop how we work together to support clients.”
