MPowered Mortgages has launched a voice activated digital assistant that brokers can use to get answers to criteria-related questions in real time.
The new digital assistant, which works similarly to Alexa and Siri, will answer any questions the broker has relating to the lender’s criteria avoiding the need to speak to a human agent.
The lender’s network of brokers have been invited to participate in a soft launch of the new digital assistant. They have also been asked to provide feedback via an AI-powered phone line.
MPowered Mortgages chief executive officer Stuart Cheetham says: “Our highly experienced team of AI engineers are constantly finding ways that they can use AI to improve brokers’ experience with us and this is the latest of our innovations.”
“Brokers can now simply pick up the phone, dial the dedicated number, and receive instant support on MPowered’s residential lending criteria. It’s like having a lending expert on speed dial.”
